Description

Managing Facilities and Real Estate has become increasingly complex. Facility and Property Management is a profession that requires technical knowledge, managerial skills and leadership qualities to manage the resources, including staff, suppliers, in the delivery of service.

Whether you manage a corporate facility, government office, institution or a commercial building, you have similar challenges.

This book gives you 50 techniques and approaches you can use to improve results. They are all self contained and easy to reference, yet are assembled in specific areas, including:

• Facility Management as a Profession
• Strategic Management
• Information and Decision Making
• Communicating to Influence
• FM Systems
• Procuring Services (including outsourcing)
• Managing Performance
• Customer Service
• Cost and Productivity.

Since networking and learning from others is so important to the profession, a section with a long list of industry magazines, associations and conferences around the world are also included.

This book will give you ideas and concepts, including forms that you can use right away to improve efficiency, enhance services and reduce costs.

Index

Table of Contents

(Tentative)

Preface

Management & Leadership
Facility Management as A Profession  
Promoting FM in your organization  
Leadership for FM  
Facility Managers Don't Have All The Answers.  
Defining Facility Management

Strategic Management
Strategic Planning
Developing Mission, Vision Statements
Conducting a Health Check 
Getting Information
Intelligent Benchmarking & Beyond
Thinking Into The Corners

Influence with Your Writing  
Influence with your Presentations
Getting Approval with Business Cases
Writing Newsletters  
Communicating Green initiatives
Developing Procedures

FM Systems
Can an FM System Help Me? 
Information from your FM System
Implementing an FM System   
How Do I sell it to Management?
Surviving the Integration Trap

Procuring Services
Procuring Facilities Services
Developing Effective RFP’s  
Evaluating Your RFP’s

Outsourcing FM Functions
Make your company flexible through managed services   
One Step Re-Engineering through Outsourcing   
Procuring an FM Outsourcing Provider
The Outsourcing Stay-Back-Team
Developing an Outsourcing Partnership

Managing Performance
Managing Performance
Supplier Relationship Management   
Service Performance Assessment   
Service Review Meetings   
Measuring In-House Performance
Measuring Project Performance
Defining Service Levels   
Developing Key Performance Indicators   
Measuring In-House Performance   
Applying Six Sigma work in Facility Management   
Performance Dashboards

Customer Service
Customer Service in Corporate FM   
Developing Customer Service
Measuring Satisfaction
Satisfaction Survey Examples
Walk of the VIP 
Managing Perception

Costs and Productivity
Facility Cost Allocation Drives Behavior  
Lifecycle View: Total Cost of Ownership Saves $ 
Talking Numbers with your CFO 
Add to the bottom line with cost reductions

Reference Information
Resources
Other FM Books
Magazines  
Associations  
Conferences

Index

Author - Michel Theriault

Michel Theriault is the Principal of Strategic Advisor, a consulting firm providing strategic solutions for organization to get results, reduce costs and improve effectiveness.

This includes operational and organizational assessments and design, system and process implementation, supplier and performance management, transitions & change management, customer service, training and surveys.

Michel has extensive experience with improving service, reducing costs and property/facility management services in-house and with the largest outsource provider in Canada.

He welcomes your comments and feedback at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit his website at www.strategicadvisor.ca or his blog at www.thebuiltenvironment.ca

Follow me on Twitter